- New transactions, payouts and changes to your details stop.
- Your balance stays in place.
- We cannot reverse anything completed before the block took effect. We will do everything we can to help.
Block or unblock your account
Lost your phone? Block it now.
Stops new transactions straight away. Your balance stays in place.
Check the address bar says usekrait.com before you type your PIN.
Block your account.
Use this if you lost your phone or number, or think someone else can reach your chat.
No phone? Email support@usekrait.com from any device. A real person will help you.
- Keep your PIN secret. Do not share it with anyone.
- Tell us straight away if you lose your phone or your number.
- We may limit failed PIN attempts to protect your account.
Unblock
Getting back in.
We unblock your account only when we are satisfied it is you.
- 1
Go to usekrait.com
Choose Unblock in the form above. Enter your phone number, your PIN, and the BVN or NIN you signed up with.
- 2
Verify it is you
Do a quick face check with your camera. It takes a few seconds, and the page tells you the result.
BVN or NINLiveness check - 3
Back to normal
Once we are satisfied, your account is unblocked and you can carry on in chat. A real person is on hand if you get stuck.
Something feels off? Act now.
Block your account in seconds. Unblock it when you are ready. A real person is here if you get stuck.
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