In chat
Message Krait on Telegram or WhatsApp. Tell it what is wrong. A real person steps in when it matters.
Open the chatHelp and support
A real person replies. With their name.
Message us in chat or email us. Every reply is signed.
Reach us
Three ways to get help.
support@usekrait.com
Use this from any device, even without your phone. A real person reads every message and replies with their name.
Lost your phone?
Block your account straight away at usekrait.com with your number and PIN.
Block my accountThe people
Who is on the other end.
Replies are signed by the person who wrote them.
Placeholder names. Replace with real team members, roles and photos.
Get answers faster
What to put in your message.
- The transaction reference. It is on your receipt.
- The time and amount. Roughly is fine.
- A screenshot. Of the problem, not of your PIN.
- Never your PIN or any code. We will never ask for them.
Common problems
What usually happens, and what to do.
My cash out is taking long.
Some payments confirm more slowly. If it is on our side, a real person fixes it fast. Message us with your reference.
I sent to the wrong details.
Tell us straight away. We will do everything we can to help, but we cannot promise a recovery. Payments cannot be reversed.
I lost my phone or number.
Block your account at usekrait.com with your number and PIN, then message us. Your balance stays in place.
I sent naira to the wrong person.
Tell us right away. Money sent to the wrong account may not be recoverable, but we will do everything we can to help.
naira landed.